How Can We Help You?

Begin by logging into your account. Once you have logged in you can:

• View and renew items currently checked out (if renewable)
• Learn the status of your requests
• Check if you have overdue fines
• See the programs for which you have registered
• View your personal information
• See and update your notification preferences
• Change your Personal Identification Number (PIN)
• Enable and view your reading history
• Create a username

You can update your email address or your phone number in the settings area of your account.

Mailing address changes can be made via Express Address or by contacting us at any RPL location.

Your account allows you to set a Username to use instead of a library card number.

Your username must be between 4 - 50 characters long with no spaces and must start with a letter but can contain numbers.

You can use your username to:

• log in to your library account
• place holds on library material
• access our public computers and loanable laptops
• access most of our digital services
• register for programs

To set a username:

1. Log in to the site.
2. Click on your name to open the My Account functions.
3. Click on My Settings.
4. Click on Change Username
5. Enter the username you would like to use and then verify the name.
6. Click Submit.

If you need to change your username, simply follow the same steps.

Note: staff members cannot see your username.

If you have an email address on file with us, you can reset your own PIN.

Don't have an email address on file with us? No problem! Contact us at 306-777-6000 or by emailing us. Please have your library card and identification nearby as we will ask you verification questions to protect the security of your account.

The types of notifications available to you depend on the method by which you choose to be notified.

• Telephone and print:
  • overdue
  • hold pickup and cancellation
  • billing

• Email and text messaging:
  • due date reminder
  • overdue
  • hold pickup and cancellation
  • billing
  • account expiry alert

If you would like to change your notification method or contact information, you can do so in the Settings area of your account online.

If you are sure that we have your correct email address, then the most likely problem is that our messages are sitting in your spam or junk folder or are being blocked by a spam filter. You should be sure to add the reginalibrary.ca domain to your address book or whitelist as the first step to dealing with an overzealous spam filter. You should also whitelist the following address: support@messagebee.uniquelibrary.com.

For users of Hotmail and Yahoo: These corporations use a technique called message deferral (grey-listing) that can cause extreme delays in messages reaching such accounts. The library has optimized our systems to account for this, but we cannot guarantee that customers using these services will receive their notices in a timely fashion (or at all). We would strongly recommend monitoring your account through the My Account section of this site or using another email account for notices from the library.

For users of Sasktel: If you are using a tablet or smartphone, ensure that you are checking your junk mail folder though the web interface to Sasktel email. The junk mail folder displayed on tablets and smartphones is often not synced with the junk mail folder on the web interface. As well, be sure that you have not set up your account to automatically delete spam. Finally, be aware that the default setting for Sasktel's spam filter is very aggressive. You may wish to consider adjusting your filter strength.

Text messages from RPL come from 306.517.2697. Other library systems in SILS have their own dedicated numbers for text messaging.

RPL is no longer charging late fines for library materials.  

When you borrow materials, you'll still have a due date. You won't be charged if you return your materials within 30 days of the due date.

• Items that are kept 30 days past the due date are considered “lost” and your account will be billed for their replacement.
• If you have $25 or more of lost costs on your account, you will also be restricted from borrowing any more materials. If you’re borrowing something from another library, their financial threshold amount will apply to you, even if you are an RPL cardholder.  
• Don’t worry: charges and restrictions will be removed when you return the overdue materials in good condition. Note: only the expiry of your library account will block access to our digital services.
• We’ll notify you when your items are coming due. Notification preferences can be changed in My Account.
• You can also login to your account online to see when items are due.  
• Most library materials can be renewed, as long as no one else has a hold on them.  
• If you have multiple fines on your account, you can choose which ones you wish to pay. However, each individual fine must be paid in full.

We recommend renewing your items if you want to keep them longer. Once you're finished with your materials, return them so others can enjoy them.
 

If you pay for a lost item, but then return it in good condition within six (6) months of the payment date, a refund for the replacement cost will be provided. The original receipt is required for a refund. 

SmartPay is a secure online e-commerce tool that customers can use to pay bills, fines, invoices or fees to organizations or companies, administered by Comprise Technologies a global leader in secure payment transaction processing. SmartPay meets the PCI DSS (Payment Card Industry Data Security Standard), as well as the security certification requirements of every major credit card processor, financial institution, and government accounting office.

SmartPay is only available to customers of Regina Public Library. Other members of the Saskatchewan Information and Library Services Consortium (SILS) may choose to offer online payment of fines and fees to their customers separately.

Find SmartPay on our website or log in to your account using your library card number and PIN and follow the link to Pay Fines.

Note: For security reasons, you must be in Canada in order to access SmartPay.

Logging in:

SmartPay requires its own login for the safety of your information. Make sure you are using the correct number on your Library card and the right PIN. 

Note: SmartPay does not accept usernames! 

If you are sure you are using the right number but still cannot log in to the SmartPay site, please call us at 306-777-6000.

You may use Visa or Mastercard. Debit cards or other payment tools (such as Paypal) are not currently accepted by SmartPay.

Your credit card will show a charge from REGINA PUBLIC LIBRARY BOA - for Regina Public Library Board.

You are the only one who has access to your credit card information. Credit card details are not stored and must be re-entered each time you login to pay a fee.

Once you have logged in to SmartPay, go to the Transactions tab. Your past transactions will be listed. You can also click on the Pay Fees tab to see if you still owe fines and fees.

Your transaction history will be available for as long as the library continues to use SmartPay. Please note that this information is stored in the United States and is subject to U.S. law.

All staff members of libraries in the SILS Consortium will be able to see in your borrower record that a fee was paid using SmartPay.

• Failures:
  • Pre-authorized transactions normally clear within 24 hours.
  • You must be located within Canada to pay your fines and fees online for security reasons. If you receive any other failed transaction message, please wait 30 minutes and then try again. If you continue to receive a failed transaction message, please contact your credit card issuing bank for assistance.
  • There are a number of possible explanations for a failed transaction. The most common are:
    • attempting to pay while accessing the online payment service from outside Canada
    • network issues between our payment processor and your credit card's bank
    • mistakes when entering the credit card number, the name on the card or other information
    • fraud protection measures on the part of your bank
    • issues with your card (ex. expiry, you've reached your limit)
    • Pre-authorized transactions normally clear within 24 hours so the charge will disappear shortly.